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Location-based automation issues

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Permissions

The most common reason location-based automations don’t work is that your iOS or Android system is blocking location access. To check your permissions:
  1. Tap
  2. Tap “Settings”
  3. Tap “About Your Zendo”
  4. Ensure all items under “System Check” are green.
Alternatively, check the Zendo app’s location access in your iOS or Android Settings. Ensure the Location permission is set to “Always” or “Allow all the time”, and that “Precise Location” is on.

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Location of your property

Another common reason at property/away automations fail is an incorrect property location. To check the location of your property:
  1. Tap
  2. Tap “Settings”
  3. Tap “Property”
  4. Tap “Property Location”
  5. Adjust the location and the radius.
The Zendo app considers your phone or tablet at the property when it falls within the blue circle. Otherwise, it’s considered away.

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Low-power mode

Some iOS/Android settings can prevent the Zendo app from receiving location updates, causing automations to misbehave. Please ensure your phone or tablet isn’t in low-power mode and that the Zendo app is allowed to run in the background.

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Bluetooth and Wi-Fi

Please ensure both Bluetooth and Wi-Fi are enabled on your phone or tablet, as both improve location accuracy.

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Automation Logs

The Zendo app keeps a log for the last automation run. Logs are kept on device. To check the logs:
  1. Tap
  2. Tap “Settings”
  3. Tap “About Your Zendo”
  4. Tap “Privacy Centre”
  5. Tap “Troubleshoot Automations”
Each automation displays the last run date, outcome (including HTTP status code), and execution time.

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Push notifications

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Permissions

The most common reason push notifications don’t work is that your iOS or Android system is blocking them. To check your permissions:
  1. Tap
  2. Tap “Settings”
  3. Tap “About Your Zendo”
  4. Ensure all items under “System Check” are green.
Alternatively, check the Zendo app’s notifications in your iOS or Android Settings. On iOS, ensure “Allow Notifications”, “Critical Alerts”, and “Time-Sensitive Notifications” are on. On Android, ensure “All Zendo notifications” is on, as well as all other notifications under “Other”.

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Enable Critical notifications

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iOS

  1. Open your iOS Settings
  2. Scroll down to Apps
  3. Find “Zendo” in the list
  4. Tap “Notifications”
  5. Turn “Critical Alerts” on

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Android

  1. Long-press the Zendo app icon and select “App info”
  2. Select “Notifications”
  3. Tap “Critical”
  4. Make sure the notification is set to default (it should ring).
  5. Make sure “Override Do Not Disturb” is on.

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I need help

If you’re still having issues, please get in touch and we’ll be happy to help.