Troubleshoot Issues
Permissions
The primary reason location-based automations may not be working is that your iOS or Android system is blocking access to location.
To check your permissions:
- Tap (Settings)
- Tap “About your zendō”
- Ensure all items under “System Check” are green
Alternatively, you can check the zendō app’s location access in your iOS or Android Settings. Ensure the Location permission is set to “Always” or “Allow all the time”, and that “Precise Location” is turned on.
Location of your home
Another reason home/away location-based automations might not be working is due to an incorrect location for your home.
To check the location of your home:
- Tap (Settings)
- Tap “Home”
- Tap “Home Location”
- Adjust the location and the radius
The zendō app will consider your phone or tablet to be at home when it falls within the blue circle. Otherwise, it will be considered away.
Low-power mode
Some iOS/Android settings may prevent the zendō app from receiving location updates, causing location-based automations to function incorrectly. Ensure your phone or tablet is not in low-power mode and that the zendō app is allowed to run in the background.
I need help
If you are still having issues, please get in touch and we will be happy to help you.