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Location-based automation issues

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Permissions

The primary reason location-based automations may not be working is that your iOS or Android system is blocking access to location. To check your permissions:
  1. Tap
    (Settings)
  2. Tap “About Your Zendō”
  3. Ensure all items under “System Check” are green
Alternatively, you can check the zendō app’s location access in your iOS or Android Settings. Ensure the Location permission is set to “Always” or “Allow all the time”, and that “Precise Location” is turned on.

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Location of your home

Another reason home/away location-based automations might not be working is due to an incorrect location for your home. To check the location of your home:
  1. Tap
    (Settings)
  2. Tap “Home”
  3. Tap “Home Location”
  4. Adjust the location and the radius
The zendō app will consider your phone or tablet to be at home when it falls within the blue circle. Otherwise, it will be considered away.

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Low-power mode

Some iOS/Android settings may prevent the zendō app from receiving location updates, causing location-based automations to function incorrectly. Ensure your phone or tablet is not in low-power mode and that the zendō app is allowed to run in the background.

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Bluetooth and Wi-Fi

Ensure both Bluetooth and Wi-Fi are enabled on your phone or tablet, as both technologies improve location accuracy.

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Automation Logs

The zendō app keeps a log for the last automation run. Logs are kept on device. To check the logs:
  1. Tap
    (Settings)
  2. Tap “About Your Zendō”
  3. Tap “Privacy Centre”
  4. Tap “Troubleshoot Automations”
Each automation displays the last run date, outcome (including HTTP status code), and execution time.

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Push notifications

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Permissions

The primary reason push noticications may not be working is that your iOS or Android system is blocking the notifications. To check your permissions:
  1. Tap
    (Settings)
  2. Tap “About Your Zendō”
  3. Ensure all items under “System Check” are green
Alternatively, you can check the zendō app’s notifications in your iOS or Android Settings. On iOS, ensure “Allow Notifications”, “Critical Alerts” and “Time-Sensitive Notifications” are turned on. On Android, ensure “All zendō notifications” is on, as well as all other notifications under “Other”.

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Enable Critical notifications

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iOS

  1. Open your iOS Settings
  2. Scroll down to Apps
  3. Find “Zendō” in the list
  4. Tap “Notifications”
  5. Turn “Critical Alerts” on

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Android

  1. Long-press the zendō app icon and select “App info”
  2. Select “Notifications”
  3. Tap “Critical”
  4. Make sure the notification is set to default (it should ring)
  5. Make sure “Override Do Not Disturb” is on

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I need help

If you are still having issues, please get in touch and we will be happy to help you.